Refund policy – suryasilksonline.com
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Refund policy

Refund and Replacement Policy

Thank you for choosing Surya Silks Online. We are dedicated to ensuring your satisfaction with our products and services. Please carefully review the following policy regarding returns, refunds, and replacements.

7-Day Return or Refund Policy:

You have 7 days from the date of delivery to request a return or refund for your purchase. To start the process, simply reach out to our customer service team, and we will assist you with the necessary steps.

Quick and Efficient Pick-Up:

Upon receiving your return or replacement request, our delivery partner will promptly pick up the item from your location within 48 hours, ensuring a seamless experience for you.

Conditions for Successful Pick-Up:

For a successful pick-up, please ensure the following conditions are met:

  • The product is in its original condition, with the original brand, article number, undetached MRP tag, barcode, and packaging intact.
  • All freebies and accessories included with the product are returned.
  • The product is unused, undamaged, and free from any stains, scratches, tears, or holes.

Exclusions from Return/Replacement:

Certain products are excluded from our return or replacement policy due to hygiene and safety reasons. These products include:

  • Running materials
  • Shirtings
  • Inner wears
  • Kurta
  • Formal shirt
  • Saree

Refund and ReplacementProcess:

 Here’s how our return process works:  Please read carefully.

Step 1: Return Item Pickup: After we approve your return request, our delivery partner will pick up your item within 2 business days.
Step 2: Receiving Your Item: Once we get your returned product, you'll get a notification on WhatsApp. This usually takes 2 to 5 business days.
Step 3: Checking Your Item: Our team will inspect the returned item to see if it meets the criteria for a refund or replacement.
          For Replacement: After inspection, we will send the new item. You can expect to receive it in 3 to 5 business days.
          For Refund: After inspection, we will start the payment process within 48 hours. The amount will show in your account within 2 business days.
If you have any questions or need help, our customer support team is here for you. Contact us at info@suryasilksonline.com.Thank you for choosing Surya Silks! We appreciate your business and look forward to serving you again."

 

Ship the item to the following address:

Surya Vastralayam

'Kadambari Akash' Building, South Bazar,

Kannur-670002, Kerala.

  • (Please note that you will be responsible for paying for your own shipping costs for returning the item, as shipping costs are non-refundable.)

 

Contact Us:

If you have any questions or require further assistance regarding the replacement process or any other inquiries, please do not hesitate to contact to our whatsapp 9495975579 or sent a mail to info@suryasilksonline.com. Our dedicated customer service team is here to ensure your satisfaction and make your shopping experience with us a positive one.

Thank you for choosing Surya Silks Online. We sincerely appreciate your trust in our products and services.


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